Tuesday, July 24, 2007

Ain't Email Great Dept.

Date: Mon, 23 Jul 2007 18:43:00 -0400
From: "Steffke, Mike" [Mike.Steffke@getcosi.com]
To: Clinton Baller [cmballer@visa-master.com]

Clinton,

Thank you for candid feedback in the Birmingham Buzz as well as taking the time to send an email. It's always great to hear when we're doing well, but more important when we need to improve.

We have made numerous improvements to the store over the last several months, including power washing the building and sidewalks, new menu boards, fresh paint, professional flower pots, new upholstery for all the furniture and enhanced the floors. We have plans for a complete remodel, possibly as soon as next year.

I will be in attendance at the planning hearing with the General Manager this Wednesday. If you are there I would like to meet you... I hope that you will return soon and I look forward to continuing to serve you. Again thank you for your time and concern -- guests such as you who give us honest feedback help us continue to improve Cosi operations.

Best Regards
Michael T. Steffke
District Manager
Team Michigan
Cell 313-801-3293